We understand that your privacy is of paramount importance to you, so your privacy is very important to us. OVJ works to ensure that the users privacy is protected when using our service. Ovjjewels.com has a policy setting out how the personal information of users is processed and protected. Users can visit our website to find the revisions (if any) made to the user policy. OVJ will not make any financial benefits by selling or leasing the user information to any third party.

Information from User

1)OVJ follows the standard industry practices to maintain your personal information. We take responsibility in storing the personal data including Name, address, email address and phone number that you have willingly provided while registering the account with us/while placing order/ during transaction/ while subscribing newsletter/ participating in any events or other promotions/while providing feedback. ovjjewels.com will not have access to any information regarding the financial transactions. Credit/debit card or banking details will be provided by the user only while using the Payment gateway.

2)Third parties will not contact our visitors through the use of our email newsletter lists, except through advertisements within the newsletters or unless visitors ask to be placed on a list to receive e-mail information from our advertisers.

3)Upon request, ovj will remove visitors (and their information) from our database or permit them to “opt-out” of any further email newsletters or contact

Cancellation by Customer

  1. Once an order is placed, it can only be cancelled before it is shipped. Once the cancellation request is received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through cheque.
  2. In the event of a non-delivery as the recipient is unavailable, the Courier Service Company will try to deliver the product for a maximum of 3 times. If you are still not reachable/ available, the same will be returned. The cost of handling and re-shipment during the times of non-delivery to the customer will be chargeable to the customer.